Jammu and Kashmir's first-ever integrated grievance redressal system was inaugurated on Friday.
File photo of Jammu and Kashmir L-T Manoj Sinha (Source: Govt website)
Jammu and Kashmir has got its first-ever J&K Integrated Grievance Redressal System for the redressal of complaints. The system was unveiled on Friday by Lieutenant-Governor Manoj Sinha.
This a unique integrated system that connects almost all the departments of the government and will provide a timely redressal of all issues raised. The system will have dedicated call centres and the complaints and their status can be monitored online. The maximum time for compliant redressal has been set at 15 days.
Addressing a press conference at Rajbhawan in Sringara, L-G Sinha said that the decision to roll out the first-ever J&K Integrated Grievance Redressal and Monitoring System was taken in the ‘State’ Administrative Council (SAC) meeting on Friday.
“After meeting various delegations, we came to know that officers from the administration and other departments related to governance aren’t available for the people. So we have rolled out J&K IGRMS," L-G Sinha said.
"There will be a minute by minute status update of the grievances on the portal. And if any laxity will be found, we can talk to the concerned officers. Action will follow if any delay or callouses is found while addressing the people’s grievances,” he said.
The decision is aimed at providing an accountability administration to all the citizens of J&K.
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